Wednesday 5 September 2012

A Guide to Outsourcing Your Wellness Programme

To develop the best wellness programme possible for your organisation, seeking external input can be invaluable.  Here are some key points to consider when looking for wellness providers.



Be clear on what you are looking for
You’ll either be at the stage where you have a clear idea of what you want from your wellness programme and you’re looking for someone to help you deliver on the plan, or you may have simply had initial thoughts on what you’re looking for and you require some creative input into what will work best for your organization.

Some providers are best positioned to bring your existing ideas to life quickly by providing you with resources you don’t have access to and enabling you to tap into their tried and tested systems.   Others adopt a more consultative approach and will help you take a strategic view of how a wellness programme could develop within your organization over time.  It’s important to decide which approach suits you best in the early stages of selecting providers.

What level of input do you require?
You need to decide what kind of wellness initiatives you are looking to set up and how much you want to be involved in the ongoing servicing and development of these initiatives.  Do you want a supplier that, once appointed, will simply report back to you on a regular basis with a review of how the initiatives are progressing, or do you want to actively manage your initiatives more closely in order that you can review and refine your approach quickly and efficiently?

Do you want a provider that will act as a virtual wellness department for your business leaving you free to focus on other priorities, or do you want retain a more hands on approach?




Do your research
When it comes to checking out potential providers you need to be diligent in your research.  Be patient when making your decision as this could save a lot of time further down the line:


  • What experience do your potential suppliers have? 
  • Are they regularly delivering the kind of services you’re looking for?  
  • What do their current clients say about the work they do?  
  • Do they have experience in your business sector?  
  • Can they demonstrate a track record of delivering the results you’re looking for with your wellness programme?


Interview thoroughly
Personalities are important.  You need to be able to trust your provider to deliver the right services at the right time; you’re looking for someone to make your life easier after all.  Shop around and decide if you’re looking for a one-stop shop single provider for a variety of services or if you need to research the best supplier for each component part of your strategy.

Quiz potential providers thoroughly on how they would apply their knowledge and experience to add value to your wellness programme.  Listen out for key questions they should be asking you during the interview process.  Your provider should be curious about your overall strategy for wellbeing and how they fit into the plans for the short, medium and long-term.

Who will go the extra mile?
You should be convinced that your provider not only has thorough relevant knowledge and experience, but that they understand or have the potential to understand your organization.  The best providers are able to quickly get to grips with the personality of a business as this understanding helps enormously with the delivery of wellness messages.

A provider that can help you deliver the most effective wellness initiatives and ensure these are communicated clearly in a manner that will engage and motivate your staff will guarantee your wellness programme is a success, so don’t settle for anything less in your choice of who to appoint to assist you with this vital area of your business.


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